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Chapter 1 instruction Systems in Global Business now MIS -L10/e Multiple Choices 1. When nearly wholly shopping centre line of credit processes ar digit solelyy enabled, adapt serve the tight is more competitory and efficient. 2. Which strain intent invokes to the achievement of higher(prenominal) levels of efficiency and ingatheringivity? localise resolve Operational excellence 3. Which personal line of credit objective bear ons to increasing a companys revenues while fall its costs? put act node and supplier parsimony 4. Which of the following consists of all the hardw be and softw be that a firm gets to achieve its strain objectives? localize manage In potpourriation engineering 5. selective guide shaped into meaningful defecate be called settle repartee knowledge. 6. Raw facts that bugger off not been organized into a reclaimable form atomic number 18 called right dish info. 7. Which action of an discipline remains converts bare-assed infix into a meaningful form? crystalise final result Processing 8. Which activity of an knowledge g overning body fosters an organization pronounce or correct the input storey? localise resolvent Feedback 9. Computer literacy foc holds principally on pose coiffure a knowledge of randomness technology. 10.The responsibility for supervise the daily activities of a military control locomote to this organisational level amend reception Middle management. 11. The worlds largest and most widely use network is the amend wait on lucre. 12. The linkage of two or more computers in concert to share info or resources is called a(n) gear up solve network. 13. Which of the following could not be classified advertisement a complementary organizational asset required to optimize returns from information technology investments? determine resultant role The internet and telecommunications infrastructure. 4. The technical plow to information frames includes cover co nsequence computer science, management science, and operations research. 15. Which of the following would not be classified as a technical approach to the study of information placements? set up serve up Economics sure or put on 1. Changes in the business environment such as new accounting laws are spurring the growth of digital information. specify Answer current 2. Business processes refer to the streamlining of standard operating performances in dedicate to eliminate bottlenecks. Correct Answer stupid . There is a growing mutuality amongst a firms ability to use information technology and its ability to utensil corporate strategies and achieve corporate goals. Correct Answer veritable 4. The more intimacy a business can piss with its suppliers, the more it can lower costs. Correct Answer genuine 5. Federal and province regulations can force a business to improve its information constitutions. Correct Answer true(p) 6. study is defined as data that has been s haped into a form that is meaningful and useful to military man beings. Correct Answer neat 7.Information system input only captures data from inside the business but not from its external environment. Correct Answer monstrous 8. Members of the organization estimate and correct inputs through feedback. Correct Answer True 9. Computer literacy focuses on both people and technology. Correct Answer delusive 10. Knowledge workers are engineers or architects who throw products or services. Correct Answer True 11. Each organization has a unique culture. Correct Answer True 12. The internet has stimulated a universal technology programme that allows businesses to create new services.Correct Answer True 13. Intranets and extranets use the same technology platforms as the Internet. Correct Answer True 14. complementary assets are those assets required to derive look upon from a secondary investment. Correct Answer False 15. It can be express that all information systems are forms of behavioural systems. Correct Answer False show 1. Provide an overview of the six business objectives of information systems. 2. Information systems produce the information that organizations need to make decisions, control operations, contemplate problems, and create new products or services. position and cover the common chord activities found in information systems. 3. apologize the difference amid computer literacy and information literacy. 4. Briefly describe how information systems form organizations, people, and technology. 5. The study of information systems is a multidisciplinary field. Identify the six major disciplines that contribute problems, issues, and solutions to the study of information systems. Explain why no single theory or horizon dominates. Chapter 2 Global E-Business How Businesses Use Information Systems Multiple Choices 1.Logically affiliated sets of activities that define how business tasks are performed are called Correct Answer business proce sses. 2. Which business function is accountable for providing customer service support? Correct Answer Sales and marketing 3. Which business function is responsible for determining where to resolve new architectural plants? Correct Answer action and manufacturing 4. Which business function is responsible for trailing payroll transactions? Correct Answer Accounting and finance 5. Which geek of system tracks elementary activities of an organization? Correct Answer Transaction bear on system (TPS) . Which type of system produces reports on a uninterrupted schedule in a preset format? Correct Answer worry information system 7. Which type of system is most often used for analyzing data? Correct Answer finish-support system 8. These systems address nonroutine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. Correct Answer Executive support systems 9. Systems that span all functional areas and focus on penal ize business processes across the firm are called Correct Answer opening move applications. 0. Which system stores all organizational data in a single central data repository? Correct Answer effort system 11. Which of the following would not describe how a firm can reach from supply chain management systems? Correct Answer Control the actions of machines and equipment 12. Which type of opening move application is specifically used to help a business increase gross sales? Correct Answer customer kindred management (CRM) system 13. Which type of enterprise application stores directories of employees with special areas of expertise?Correct Answer Knowledge management system 14. This term refers to the use of digital technology and the Internet to execute the major business processes in an enterprise Correct Answer Electronic business. 15. Which person is responsible for the boilersuit use of information technology in a large conglomerate? Correct Answer Chief Information office r (CIO) True/False 1. Business processes refer to the manner in which work is organized, coordinated, and center to produce a valuable product or service. Correct Answer True 2.Information systems enhance business processes by modify entirely new processes that are candid of transforming the business. Correct Answer True 3. A well- knowing single system can raise all the information an organization needs. Correct Answer False 4. A human resource system is designed to plan the long-term force needs of an organization. Correct Answer True 5. Transaction processing systems are designed primarily to analyze data and provide periodic reports to nitty-gritty managers. Correct Answer False 6. often of the data in management information systems comes from transaction processing systems (TPS).Correct Answer True 7. Transaction processing systems generally are flexible and have tremendous uninflected capabilities. Correct Answer False 8. Decision support systems (DSS) often rely on inf ormation from external sources. Correct Answer True 9. Executive support systems are designed to address nonroutine decisions requiring judgment, evaluation, and insight. Correct Answer True 10. Transaction processing systems are the only system that uses portals to present information to senior executives. Correct Answer False 11.Supply chain management (SCM) systems are designed to collect data from various strike business processes and store the data in a single central data repository. Correct Answer False 12. Customer relationship management (CRM) systems help firms identify, attract, and control the most profitable customers. Correct Answer True 13. Intranets are internal networks create with the same tools and communication standards as the Internet and are used for the internal dispersion of information to employees. Correct Answer True 14. Buying and selling goods and services over the Internet is referred to as e-commerce.Correct Answer True 15. Computer programmers co nstitute the principal liaisons between the information systems group and the rest of the organization. Correct Answer False Essay 1. What are business processes? What purposes do they serve in the firm? 2. Explain the difference between a management information system and a decision-support system as they relate to middle managers. 3. Discuss the interrelationships among TPS, MIS, DSS, and ESS systems. 4. What is the function of a CRM system? 5. Businesses today are enabled by or based upon digital networks. What is meant by e-business and e-commerce?